What would a company like eBay or Amazon be constantly benchmarking?

A. MIS efficiency and MIS effectiveness

B. MIS effectiveness

C. MIS efficiency

D. usability metrics only

Answer: A. MIS efficiency and effectiveness

A company like eBay or Amazon would be constantly benchmarking MIS efficiency and MIS effectiveness. MIS efficiency is a way of measuring how well the information system of a company is used for the purpose of supporting its business processes. However, MIS effectiveness is a measure of how well the information system of the company fulfils the requirement of its users.

eBay and Amazon both are working with a huge range of business processors. They rely on their information systems for the purpose of supporting these processes and providing information to their customers and employees. It is crucial for them to continuously benchmark the effectiveness and efficiency of the information systems for the purpose of making sure that they are meeting the requirements of their business.

There are various numbers of ways to benchmark MIS efficiency and effectiveness. Surveys or interview is the most common approach which is used to collect feedback from employees and customers. The performance of information systems can be tracked by the use of data analytics.