What are two goals of operations management?

What are two goals of operations management?

1: to advertise the product

2: to create a domestic organization

3: to create a good experience for the customer

4: to keep operations running efficiently

Answer: The correct options are 3 and 4.

Operations management as a subject deal with the management of organizational tasks that create the production of goods and services. These are two distinct yet important objectives of operations management, namely customer satisfaction, as well as operating efficiency. The last organizational goal is to always satisfy the customer by providing goods and services that meet their expectations within the set time. Operations management focuses on achieving favourable consumer interactions from the time they access and initiate contact with an organization’s products up to the time they complete their interaction with the products.

Moreover, the proper deployment and conservation of resources such as raw materials, human resources, machinery, equipment, and plants among others in the pursuit of the maximum attainment of organizational goals and objectives at the least attainable cost is another of them. Cohesiveness is important in a business organization to ensure efficiency in its operations to achieve much-needed profitability and competitiveness in the market. Within this context, operations management focuses on the achievement of various objectives such as Cutting out Waste, in an effort to make the operations are efficient and cost-effective as possible. Other possible objectives may be ensuring quality, enhancing the organizational layout, or providing safe working conditions, but making customer operations more efficient is at the core of operations management strategies and choices.